Terms And Conditions
WE WANT TICKETS TERMS AND CONDITIONS
“We Want Tickets”, “Us” and “We” mean We Want Tickets Inc.
“Site” means the We Want Tickets website and all the services connected within
“Host” means the third party supplier of Tickets for Events including, but not limited to: Venues, Artists, Promoters, Event Organisers or others
“Event” means the individual event or events promoted on the We Want Tickets site for which Tickets are available
“Tickets” are the right of admission to an Event
“The Customer” means the individual purchasing tickets using this Site
Welcome to We Want Tickets:
We Want Tickets is a digital ticketing box office platform, which enables Event Hosts to promote and sell Tickets for their Events. At no stage does We Want Tickets purchase the Tickets, set the Ticket prices nor determine the individual Event conditions of sale. We simply collect the Ticket money on behalf of the Host and supply them with the details of the Customer’s booking, along with the Ticket revenue. We Want Tickets charges the Customer a booking fee for this service. Ownership of the Tickets and rights to grant entry to the Event remain with the Event Hosts and do not pass to We Want Tickets at any time.
Please read all of our terms and conditions carefully. By using this site and registering to buy tickets, the Customer will have complied to have agreed and accepted all the terms below.
To buy Tickets the Customer must be a registered user of the Site. To be a registered user of the Site, the Customer agrees to a) provide true, accurate, current and complete information about yourself as prompted by the Site registration form and b) maintain and promptly update the registration data to keep it true, accurate, current and complete.
The Customer is responsible for all information posted using their account, including instances where anyone using their email address and password has accessed the Site. It is the Customer’s responsibility to keep their password secure and protected to prevent such access.
In cases where an event is cancelled, or does not take place for any other reason, the Customer will receive a refund from We Want Tickets. The amount refunded will be the full ticket price less a refund handling fee. The booking fee paid at the point of purchase will be non-refundable.
If a full or partial refund is requested by the Customer for any other reason, the Event Organiser will review the situation on a case-by-case basis. The decision on whether or not to refund any or all of the ticket price will be at the Event Organiser’s sole discretion.
Refunds will be made back to the card used to make the purchase and will take between 5-7 working days to complete.
Event/Venue Rules and Regulations:
Tickets are issued subject to the Rules and Regulations of the Event as issued by the Host and the venue. Full details are available from the Host on request. The Customer and all other Ticket holders in the Customer’s party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.
General conditions across all Events:
• Ticket holders must be able to produce acceptable proof of name and age.
• The right of admission is reserved by the Host and venue. The Customer may be refused entry or ejected for anti-social behavior or other activity deemed inappropriate.
• The right is reserved to alter, amend, add, withdraw or substitute Event artists, prices, date, venue, capacity, age restrictions and times.
• Recording equipment of any description may not be used without the express written approval of the Host.
We Want Tickets, at its sole discretion, may terminate the Customer’s password, account(s) and/or the Customer’s right to access the Event at any time for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due, or if We Want Tickets believes that the Customer has violated or acted inconsistently with the Terms and Conditions herein contained or against the letter of spirit of these Terms and Conditions.
The Copyright, trademarks and all other intellectual property rights in the material contained in the Site, belong to We Want Tickets and may not be used in any manner without written consent from We Want Tickets.
DISCLAIMER OF WARRANTIES.
THE SERVICES ARE PROVIDED ON AN ""AS IS"" AND ""AS AVAILABLE"" BASIS. WE WANT TICKETS HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. WE WANT TICKETS MAKES NO WARRANTY THAT: (I) THE SITE WILL MEET THE CUSTOMER’S REQUIREMENTS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY, SAFETY OR LEGALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY THE CUSTOMER, OR EVENTS ATTENDED, THROUGH THE SITE, OR THE SERVICES THEMSELVES (OR ANY PART THEREOF), WILL MEET THE CUSTOMER’S EXPECTATIONS, OR (V) ANY ERRORS IN THE SITE WILL BE CORRECTED. WE WANT TICKETS IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR THE CONTENT, PRODUCTS, SERVICES, ACTIONS OR INACTIONS OF ANY USER, BUYER OR OTHER NON-ORGANIZER, ORGANIZER OR THIRD PARTY BEFORE, DURING AND/OR AFTER AN EVENT; AND WE WANT TICKETS WILL HAVE NO LIABILITY WITH RESPECT TO ANY WARRANTY DISCLAIMED IN (I) THROUGH (V) ABOVE. THE CUSTOMER ACKNOWLEDGES THAT WE WANT TICKETS HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, SAFETY OR LEGALITY OF EVENTS ADVERTISED, THE TRUTH OR ACCURACY OF ANY USERS' (INCLUDING BUYERS', OTHER NON-ORGANIZERS' AND ORGANIZERS') CONTENT OR LISTINGS, OR THE ABILITY OF ANY USER (INCLUDING BUYERS, OTHER NON-ORGANIZERS AND ORGANIZERS) TO PERFORM, OR ACTUALLY COMPLETE A TRANSACTION. THE FOREGOING DISCLAIMERS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. Notwithstanding the foregoing, The Customer may report the misconduct of users, Buyers, other non-Organizers, Organizers and/or third parties in connection with the Site to We Want Tickets. We Want Tickets, at its sole discretion, may investigate the claim and take necessary action.
Limitation of Liability:
WE WANT TICKETS SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WITH RESPECT TO THE SERVICES, OR ANY OTHER SUBJECT MATTER OF THIS TOS, FOR: (I) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE WANT TICKETS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), (II) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, (III) AMOUNTS IN EXCESS OF CDN $100.00 IN THE AGGREGATE FOR ALL CLAIMS WITH RESPECT TO THE SITE, OR (IV) ANY MATTERS BEYOND WE WANT TICKET’S REASONABLE CONTROL. WE WANT TICKETS SHALL HAVE NO LIABILITY WITH RESPECT TO ANY OF THE CONTENT OF ANY HOST, EVENT OR ANY CONTENT OF ANY OTHER USER OF THE SITE.
IN CONSIDERATION OF BEING PERMITTED TO ACCESS AND USE THE SITE, THE CUSTOMER HEREBY AGREES TO RELEASE WE WANT TICKETS, AND ITS AFFILIATES, AND EACH OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS, OTHER PARTNERS, AND EMPLOYEES FROM ALL DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE), LOSSES, LIABILITIES, COSTS AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH DISPUTES BETWEEN THE CUSTOMER AND THIRD PARTIES (INCLUDING OTHER ORGANIZERS, BUYERS, AND OTHER NON-ORGANIZERS) IN CONNECTION WITH THE SITE.
1. Your Details And The Purposes For Which Information Is Used
1.1 You will need to register to become a member of the Site ("Member") if You wish to enter certain areas of, or to use some services available via, the Site or any Apps.
1.2 When registering as a Member and purchasing Tickets, You must provide Us with the following personal information (among others):
(a) Your name;
(b) Your credit/debit card billing address;
(c) Your email address.
1.3 This personal information and any other information You provide to Us via the Site or any Apps is required in order to process Your order, manage Your Member registration with us and to provide You with information and offers about Events and Event Hosts.
1.4 On registering with us You will be able to view Your registration details through the My Account page using Your email address and the password You have chosen.
1.5 You will be able to edit all the details You have given Us through the My Account page by using Your email address and password.
2. Passing On Your Details
2.1 In processing Your order, We will only pass on personal information about You to third parties such as is necessary to enable Us to process the payment for Your order and to fulfill Your order, restricted to those third parties such as the Hosts of any events for which You have bought a ticket.
2.2 We will use Your name, email address and any interests or preferences You provide to Us to keep You informed of forthcoming Events and offers relating to Events and Event Hosts. You may withdraw Your consent for the provision of this information at any time either through the My Account page or by unsubscribing via the newsletters.
2.3 Furthermore, We may, only with Your prior consent, pass on Your personal information and any interests or preferences You provide to Us to Event Hosts, who may contact You directly with marketing materials about their events and offers. Once You have given consent You can, at any time, ask Us to cease passing on Your personal information and You may ask any third parties to whom Your information has been passed to cease using Your personal information.
2.5 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform certain services they provide to us.
Certain third-party services, such as payment gateways and other transaction or payment processors are required to abide by security standards imposed on them, such as the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of security standards designed to ensure that all payment processors that accept, process, store or transmit credit card information maintain a secure environment. All direct payment gateways we utilise adhere to PCI-DSS, which is a joint effort of brands like Visa, MasterCard, and American Express, to safeguard card data handling.
Whilst we shall not store your credit card information, such payment gateways and other transaction or payment processors, under PCI-DSS, may store your purchase transaction data for only as long as is necessary to complete the transaction and thereafter for only as long as it is required by law.
Such third-party payment gateways and other transaction or payment processors and other third parties, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
3.1 All payment processing and transactions are done via a secure server and data transmissions are protected using SSL encryption.
3.2 Whilst We strive to protect Your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information You send to us. You provide us with information via this Site at Your own risk.
3.3 We do not store your payment card information which is handled entirely by our payment processors.
4.1 Our Site uses 'Session cookies' which track Your browser session. These do not store any information on Your computer but merely allow our Site to recognise Your order and its contents and whether You are logged in to Your account.
5. Transferring Your Information Abroad
5.1 Information submitted by You to Us may be transferred abroad for the purpose of performing the contractual obligations owed by Us to You under Our Terms and Conditions.
6. Access and Correction of Personal Information
6.1 You have the right to request access to and correction of information held by us about you. If you wish to access or correct your personal data, please edit your member registration details through the My Account page on the Site. We have the right to charge a reasonable fee for the processing of any data access request.
7. Customer and Cardholder Correspondence
We Want Tickets
8. Governing Law
1.What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device (be it a computer, tablet, mobile phone or any other device that can access the internet) if you agree. The information in the cookie can be used to track your internet usage.
2.What cookies do we use?
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name Purpose
Age Confirmation, Age Compliance: This cookie is essential to fulfil our legal obligations.
Policy Acknowledgement, Policy Compliance: Recognise you when you return to our site.
You have the choice to block all or some cookies on your browser or the hard drive of your computer by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 28 days.
3. Managing cookies
a. Acceptance or blocking of cookies
b. Adjusting your settings on different browsers
Each browser has a different set up for the management of cookies and on this basis we provide below (for convenience purposes only) the link for the adjustment of cookies to the four most frequently used browsers:
Microsoft Internet Explorer
If your browser is not mentioned hereinabove, you should examine the possibilities of your browser in relation to the adjustment of your cookie settings.
Depending on the type of cookie, there are other ways of managing cookies that do not involve adjusting your browser's settings.
c. Blocking Google Analytics’ cookies
Google Analytics deactivation link: Deactivate Google Analytics
We would like to highlight that the downloaded add-on will save a cookie on your device, but that cookie will be used only to prevent your browser from transmitting data to Google Analytics.
For more information on deactivating Google Analytics and installing the browser add-on, click here: Browser add-on to deactivate Google Analytics
For more information on how Google Analytics’ treats personal information when you use Google's products and services click here: https://policies.google.com/privacy?hl=en
d. Blocking social network cookies
To block cookies used by social networks (e.g. via sharing buttons), follow the instructions in the links below:
Google+ and YouTube